Terms and Conditions

15.04.2022

I. The sales process for the DecoArtistic website.

By placing an order on the site, the Buyer agrees with the form of communication (e-mail, SMS, telephone) through which the Seller carries out its operations on the site.

The Seller will inform the Buyer, through distinct messages, the registration (taking) of the order, respectively the confirmation of the order. The registration of an online order by the Seller, telephone conversations or other means of communication does NOT constitute a valid validation and confirmation of the order and, consequently, does NOT mean the conclusion of the distance contract.

If the Seller explicitly confirms an order, this will imply full acceptance of the terms of the order. The acceptance of the order by the Seller is considered completed when there is a written confirmation (e-mail, SMS) from the Seller to the Buyer, without requiring an acknowledgment of receipt from the latter.

The order is considered valid only after the confirmation by the Seller of the availability of the stock, the price as well as the characteristics of the respective products and services requested by the Buyer.

In the absence of express confirmation from the Seller, these general terms and conditions of sale will form the basis of the concluded Contract, in addition to which will be the Warranty Certificate issued by the Seller, and the tax documents. (Invoice for goods and Invoice for services, respectively).

Subject of the contract

It consists of the sale of the PRODUCTS, respectively the provision of the SERVICES, according to the availability of the stock, the price and the characteristics mentioned in the confirmation sent by the Seller for the validation of the order by which the Buyer has expressed his intention to purchase.

Customer order

The customer registers in the SITE on the basis of a unique user and password, selects the products, expresses his agreement with the Terms and Conditions of the online store https://fe--decoartistic-srl-webnode.ro/, then press the button "Add to Cart . " In "My Cart", the customer has the possibility to go through the list of products, to change the quantities and to confirm the intention to buy by accessing the "Complete order" button. After completing the order, the customer will receive in order to validate it, a written confirmation from the Seller, regarding the availability, price and characteristics of the respective products and services ordered.

The price of the contract

It is the price of the sale of the Products, respectively of the provision of the Services, included in the order validated by the confirmation by the Seller. However, the COMPANY warns that there are cases when, as a result of SITE malfunctions or errors, the price displayed on the SITE may not be the actual one. In these cases, the Seller will inform the Buyer of the correct price, mentioning it in the order confirmation.

PRP

Manufacturer's recommended price for selling the products.

Promotional Offer

Campaign carried out by the Seller which involves reducing the price for different categories of products, in certain periods of time. All campaign conditions (campaign period, campaign products, discount conditions, if any) are set out in the Regulation for each campaign.

Discount Code

Code issued by the Seller that can be used to apply a discount on the total value of the order or for a certain category of products. The conditions of issue and use will be established by the Campaign Regulations which imply the granting of discount codes.

Payment methods

The price of the Contract can be made in one of the following ways, depending on the customer's choice: online payment by card (personal card or of the purchasing company, in conditions of full security, without being charged an additional commission for transactions; payments are made through Netopia MobilPay.ro); payment order (based on the proforma invoice issued by the Seller); cash on delivery (payment will be made in lei according to the price of the Contract and will be made to the commission agent who performs the delivery). The method of payment with cash on delivery is not available for online orders whose value with VAT is higher than 5,000 lei for legal entities and 10,000 lei for individuals.

Product Delivery

Delivery is made to the delivery address defined by the Customer in the order form, using the external courier or the internal delivery team. If an order contains several products, with different delivery times, a single delivery will be made within the time limit set by the Seller, according to the availability displayed on the site at the time of placing the order. The products are in the original, sealed packaging of the manufacturer and are insured throughout the transport, until delivery. All products of the Seller are delivered disassembled (except for products made of a single component), in packages, so that they can be transported safely. The buyer has the obligation to unpack and check the packages in terms of quantity and quality, based on their labeling, to unpack and check the integrity of the fragile packages as well as the fragile packaged components (eg glass parts). The Seller is obliged to demonstrate to the Buyer, at his request, how to use and operate the purchased products, through schemes and installation instructions. The Seller will notify the Buyer of the estimated time to complete the delivery. If the delivery time is changed by the manufacturer, or by other entities (such as non-limiting: customs authorities, customs agents, carriers, etc.), he will immediately inform the Buyer of the change (exception provided of Article 18 of GEO No. 34/2014, paragraph 1). The Seller, if unable to perform the Contract due to the fact that the product or service is not / is no longer available, will inform the Buyer of this unavailability, following that the amounts paid by the Buyer for the unavailable product or service will be refunded in within a maximum of 30 calendar days. Delivery times are displayed on the site for each product and vary by product. However, delivery times may be changed unilaterally by the Seller if they are affected by shipping delays due to situations beyond the Seller's control, decisions by manufacturers or the intervention of authorities in the shipping process. / check / charge / delivery.

If the Seller receives incorrect information related to the invoicing or delivery of the products, the rejection by the issuing bank of the card or the transaction, the invalidation of the transaction by the card processor, the postponement by the Buyer of the established delivery term, the Seller reserves the right. the right to unilaterally terminate the contract, without this being considered a breach of the Contract.

Product Assembly

Represents the commissioning of the product and / or products included in the Customer Order in validated condition, in accordance with the specification presented on the website https://f-e--decoartistic-s-r-l-webnode.ro/. This service is exclusively for furniture products.

Delivery and assembly of products ordered online is done according to the transport and assembly policy presented on https://fe--decoartistic-srl-webnode.ro/, here: https://fe--decoartistic-srl-webnode.ro/pages / transport-and-assembly and here: General regulation of Transport and Assembly services - DecoArtistic, 2022.

II. Return policy for the site https://f-e--decoartistic-s-r-l-webnode.ro/

According to the legislation in force, the Buyer has the right to notify the Seller in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 calendar days from the receipt of the product with the return costs.

The customer is informed that if the products whose return shows signs of wear, scratches, bumps, mechanical or, as the case may be, electrical shocks, missing accessories, missing warranty certificates, the Seller reserves the right to decide to accept the return. or to stop a sum of the value of the product, an amount that will be communicated after the assessment of the damages caused. In case of exercising the legal right to return the product, its value will be refunded within 14 days from the date of requesting the return, under the benefit of quantitative and qualitative receipt of the return, according to this policy, by the same payment method.

The customer only bears the direct costs of returning the products, unless the Seller agrees to bear those costs. In the case of online sales, for the products that were delivered to the customer's home at the time of conclusion of the contract, the Seller takes over the products at his expense if the products, by their nature, can not be returned normally by mail or courier.

The customer is only responsible for the diminution of the value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and operation of the products.

Delivery, transport and / or assembly are separate services, offered by us, which include the Buyer's option and payment of a price. Delivery, transport and / or assembly are not standard services. For the service of return of the goods, the services of: delivery, transport and / or assembly of the products are exempted from its exercise if the Buyer has previously expressed the express agreement for their execution.

Exempted from the exercise of the right of return are products made according to the buyer's specifications and instructions or customized separately for him, products that may deteriorate or degrade rapidly, products that are part of an assembly and cannot, by their nature, be separated from other elements. component.

Download the return form for DecoArtistic products purchased from https://f-e--decoartistic-s-r-l-webnode.ro/ here: Return Form.

III. Warranty and Service

The seller ensures and guarantees the conformity of the purchased goods as well as the possible hidden defects, declaring on his own responsibility that the products sold do not endanger life, health, safety, do not produce a negative impact on the environment and are in accordance with Ordinance no. 20/2010 on the establishment of measures for the unitary application of the European Union legislation that harmonizes the marketing conditions of the products, the execution documentation of the manufacturer and the Romanian standards.

The seller undertakes to deliver the product in accordance with the description on the website https://f-e--decoartistic-s-r-l-webnode.ro/ and with the qualities and characteristics included in the invoice. The product is considered non-compliant if it does not have the same qualities as described on the website https://f-e--decoartistic-s-r-l-webnode.ro/ or if it does not have the qualities and characteristics listed in the invoice. The seller's liability is incurred if the non-conformity of the product occurs within a period of 2 years calculated from the date of delivery and if the Buyer informs the Seller of the occurrence of non-conformity within 2 days from the date of finding it. If a non-conformity of a product in the invoice is found on delivery, the Buyer has the right to request a repair within a reasonable period of time or a replacement of the product. If these operations are not possible, the Buyer has the right to request a corresponding price reduction or termination of the contract for that non-compliant product. The buyer is obliged to announce the absence of a component in the package before starting the assembly and to keep the labels and the contents of the package in the condition in which it was received for verification and replacement. The seller assumes no responsibility for the execution and consequences of handling, transport, assembly and installation services performed by third parties when the product has been damaged or the manufacturer's instructions have not been followed. The seller assumes no responsibility for the consequences of misuse or maintenance of the products due to non-compliance with the manufacturer's instructions. Non-compliance is not considered if at the time of the invoice the Buyer knew or could not reasonably have been aware of this non-compliance. The buyer agrees that the manufactured products and those made of natural materials such as leather, solid wood, veneer, can not be manufactured identically in terms of texture, color shades on different surfaces and the apparent peculiarities of the material. The buyer agrees that solid wood products may have small cracks or knots depending on the nature of the wood or that small cracks may appear over time depending on the conditions in which the products are stored - at temperatures outside the range of 18-30 degrees Celsius and high humidity. These are not considered quality defects.

The seller gives a guarantee starting from the date of delivery of the products as follows: furniture and decorations - 24 months (for quality deficiencies). If the average duration of use of the products is less than 24 months, the warranty is reduced to the duration of use. You can see more details about the average service life of the products in the Maintenance and Use Guide. During this period, if the deficiencies are not attributable to the Buyer, the Seller assumes responsibility for repairing or replacing the product at his own expense. After delivery, the Buyer can no longer invoke quantitative deficiencies or deficiencies which he reasonably could not fail to see at the time of delivery (chips, scratches, bites, drawn threads, bent components, dirt stains, etc.). Breakage of glass products or components or scratching of products after receipt are risks fully assumed by the Buyer.

Any claim will be accompanied by the goods invoice and the warranty certificate. Within the warranty period the Buyer has the right to request free repair, within a reasonable period of time or replacement of the product with quality deficiencies, if these deficiencies are not caused by the Buyer's failure to comply with the instructions for use and maintenance. Depending on the availability of the manufacturer and the place where the product was manufactured, the Seller will be required to repair or replace the product during the warranty period within a maximum of 15 days.

The replaced product has the same warranty as a new product. Defects that appear during the warranty period as a result of hidden defects, confirmed by technical expertise by a specialized service, are repaired free of charge. Further information on the service life of the products can be found in the Maintenance and Use Guide.

The transport and assembly of the products by the Seller at the location indicated by the Buyer are not the subject of the invoice containing the products and are not included in the price paid by the Buyer. The prices of the services are displayed on the Seller's website, https://f-e--decoartistic-s-r-l-webnode.ro/pages/transport-si-montaj. In the period until the date of delivery, regardless of the partial or full payment of the order, the products are the property of the Seller, until their actual delivery. The actual delivery is confirmed by the Buyer's signature on the tax invoice for the orders shipped with the internal delivery team or the transport document provided by the courier.

Uneven loading or moving of cabinets with objects can disrupt the doors or drawers. After the installation and installation and after the adjustments to the drawers and doors, confirmed by the Buyer by signature, the Seller has no obligation to repeat these services. In the absence of another specification, the maximum load on the shelf is 7kg. The filling of the fillings (sponge, latex, etc.) and the stretching of the skin or fabric (on sofas and mattresses) as well as the matting or, if necessary, polishing of the products, all these produced in time, due to wear in normal use are not considered defects. . In the first 3 months of use, the polyurethane foam used to fill the pillows on the sofas and mattresses will settle slightly and then stabilize completely, so it is normal for the appearance of upholstery folds. The sponge can be squeezed during transport, so it is necessary to model the pillow filling by gently tapping them.

If the Buyer has opted for Delivery and Installation, the Seller assumes no responsibility for the consequences of handling the products if there is not enough room for maneuver in the area of doors, hallways or stairwells. Although it is assisted in the sales process by the Seller's employees, the Buyer has full responsibility for the choice of shape, comfort, style, color, size, materials, finishes, and the place where the product is to be installed. The seller does not assume any responsibility for the handling of other existing objects in the space where the products will be installed. In the absence of notice from the Buyer, the Seller assumes no responsibility for the transportation of the products unless there are proper conditions for safe access, handling and parking of the vehicle or if it violates the law.

According to the parties, any notification addressed by one of them to the other will be validly fulfilled if it is sent in writing to the address provided in the introductory part of the invoice. The change of address cannot be opposed by the parties if it has not been communicated in writing. In the case of notification by post, it shall be sent by registered letter with acknowledgment of receipt and shall be deemed to have been received by the addressee on the date specified by the receiving post office on that acknowledgment. Any unforeseen and unavoidable event, independent of the will of the parties, which partially or completely prevents the fulfillment of the contractual obligations, will be considered as a case of force majeure. The party invoking force majeure and informing the other Contracting Party within 7 days of the occurrence of the case of force majeure invoked shall be relieved of its obligations but only to the extent and exclusively for the period for which force majeure applies. Any misunderstandings that may arise between the parties regarding the execution or interpretation of the order that cannot be settled amicably, will be resolved by the common law courts of Bucharest Municipality from the registered office of the Seller or the International Commercial Arbitration Court on next to the Chamber of Commerce and Industry of Romania, in accordance with the legislation in force in Romania.

For any category of products are strictly prohibited:

- unpacking using sharp or hard objects;

- cutting or scratching materials;

- rubbing against other surfaces or with abrasive substances (cleaning solutions);

- use or store the products in humid environments or at temperatures below 0 degrees Celsius as well as in environments with temperature variations;

- placing the product near heat sources (guard distance is 1m) in addition to the kitchen furniture designed for this purpose;

- the use of cleaning products containing acids, oil, gas, detergents, chemical solvents or alcohol (any solution must first be tried on a small, hidden surface);

- dehydration of the skin (without hydration the skin dries and cracks);

- watering the products (clean with a slightly damp cloth in a solution of soapy water -50% water, 50% pH-neutral liquid soap - then wipe immediately with a dry cloth);

- pushing the furniture (removable furniture must be dismantled);

- rolling, bending or bending the mattresses during transport and handling;

- the use of furniture for a purpose other than that for which it was designed.

Warnings on the safe use of furniture

We want your home to be a safe place for you, without the risks and worries about child safety. Household accidents involving children can take place at the slightest moment of inattention, but can be successfully prevented by serious preparation.

To avoid falling furniture and related accidents, we recommend attaching the furniture to the wall. Among the measures you can take to secure the furniture is the correct distribution of the objects in the drawers. For a good balance of the piece of furniture, heavy objects must be placed in the lower drawers and not in the upper ones or on its surface. It is also necessary to avoid situations in which the little ones play with the pieces of furniture, clinging to drawers, doors or shelves.

Instructions for use and maintenance of upholstery on upholstered furniture. To prolong the life of your sofa, do not jump, do not throw, do not sit on your arms, do not pull on pillows, do not push, but lift it from the base. When mounting the legs, the sofa will be placed on its back, the legs will be firmly tightened and then it will be placed in a lifting position.

- wipe the sofa weekly with a soft dry cloth (skin) or a clothes brush (cloth);

- skin hydration is done every 2 months with special solutions previously tried;

- do not expose the products to direct sunlight;

- keep the product within normal humidity and temperature limits;

- after trying the cleaning solution, clean without rubbing, gently wipe with a cloth;

- traces of dirt, liquids, body fats are wiped first with a dry cloth and then with the solution described above;

- try cleaning the visible marks with a eraser;

- the traces of chewing gum are removed by squeezing them with ice cubes placed in a nylon bag;

- fabric upholstery and covers can only be cleaned chemically, in specialized centers;

- the mattresses turn in the same plane every month, and at 6 months they turn on the other side. Exceptions are mattresses designed to be used on one side, which will rotate in the same plane every month;

- we recommend placing the mattresses on mattresses with elastic or upholstered slats to allow ventilation.

Commercial guarantees do not affect the legal guarantee regarding the conformity of the product, according to law 449/2003.

IV. Assignment and Subcontracting

The Seller may assign and / or subcontract to a third party for services related to the fulfillment of the Order, informing the Customer, without the consent of the Customer.

V. Force majeure

Neither party will be liable for non-performance of its contractual obligations if such non-performance is due to a force majeure event in accordance with applicable law.

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